Warranty Policy
Last Updated: 2025-01-01
At Arcadia Machines, we stand behind the quality of our products. All arcade games purchased from arcadiamachines.ca come with a 2-year limited warranty, covering manufacturing defects and hardware malfunctions under normal usage conditions.
1. Warranty Coverage
This 2-year limited warranty covers:
Defects in materials and workmanship
Malfunctions due to normal use
Replacement or repair of defective parts
2. What’s Not Covered?
This warranty does not cover:
Damage caused by misuse, neglect, or accidents
Normal wear and tear (e.g., scratches, cosmetic damage)
Unauthorized modifications or repairs
Issues caused by power surges or improper electrical setup
Commercial or rental use (unless specified otherwise)
3. How to Request Warranty Service
If you experience an issue with your arcade machine:
Contact us at sales@arcadiamachines.ca with your order number and a description of the issue.
We may request photos/videos to assess the problem.
If the issue falls under warranty, we’ll arrange for a repair, replacement, or necessary parts at our discretion.
4. Shipping & Repairs
If a replacement part is required, we will ship it at no cost.
If a repair is needed, we may request the product to be returned for servicing. The customer may be responsible for shipping costs.
5. Limitation of Liability
Arcadia Machines is not liable for indirect, incidental, or consequential damages resulting from the use of our products.
6. Contact Us
If you have any questions or need to make a warranty claim, please contact us:
Address: 279 Algoma Street S, Thunder Bay, ON P7B 3C3
Email: sales@arcadiamachines.ca
Phone: +1 (807) 788-6687