Shipping Policy
Last Updated: 2025-01-01
At Arcadia Machines, we are committed to ensuring timely and reliable delivery of your orders. We are pleased to offer free shipping on all orders, making your shopping experience simple and hassle-free. Below are the details of our order processing times, shipping methods, and delivery expectations.
1. Free Shipping
All orders qualify for free shipping—no minimum purchase required.
Free shipping applies to all destinations within Canada.
Orders are shipped via DHL for fast and secure delivery.
2. Order Processing Time
Orders are processed within 2 to 3 business days after payment confirmation.
Orders placed before 1:00 PM (Eastern Time) on a business day will begin processing the same day.
Orders placed after 1:00 PM (Eastern Time), on weekends, or on public holidays will be processed on the next business day.
3. Shipping Time & Delivery Estimates
Once an order has been processed, the estimated shipping time is 5 to 7 business days, depending on the destination.
Shipping times are estimates and may be affected by factors such as weather, carrier delays, or high order volume.
We only ship within Canada at this time.
4. Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment using the provided link.
5. Shipping Restrictions
We do not ship to P.O. boxes or remote locations where DHL services are unavailable.
Some large or heavy items may require special handling and additional shipping time.
6. Delayed or Lost Shipments
If your order is delayed beyond the expected delivery timeframe, please contact us, and we will work with DHL to resolve the issue.
Arcadia Machines is not responsible for shipping delays caused by DHL, weather conditions, or other unforeseen events.
7. Contact Us
If you have any questions about shipping, please contact us:
Address: 279 Algoma Street S, Thunder Bay, ON P7B 3C3
Email: sales@arcadiamachines.ca
Phone: +1 (807) 788-6687